By passing the 50,000th incident ticket processed by its 24/7 intervention service, SATELLIZ validates its 24/7 Cloud monitoring offer built on its SaaS + TaaS model.
SATELLIZ, a pure French player, publishes supervision software in SaaS mode allowing companies to automatically detect any technical anomaly on their servers and applications, located in the Cloud or somewhere else, and to be alerted immediately in case of a malfunction.
This model, unique on the market, combines supervision software in SaaS mode with a 24/7 service offered as a flat-rate subscription, in TaaS mode for "Team as a Service".
SATELLIZ clients have access to a "turnkey" and economical solution, in order to easily ensure the 24/7 operational continuity of their servers and Cloud applications, and thus to preserve their business challenges.
Indeed, for a company, ensuring the intervention mission in the event of a technical incident is synonymous with setting up a human organization capable of intervening 24 hours a day, 7 days a week, or even ensuring human on-call duty at night, on weekends, on public holidays, ... impossible equation in economic terms or in recruiting skills, especially for start-ups, VSEs and SMEs.
In order to make it commercially compatible with its SaaS software, SATELLIZ wanted to offer this 24/7 remote intervention service in the form of a subscription, in TaaS mode ("Team as a Service"), and succeeded in industrializing this 24/7 service delivered by its team so that it incorporates all the characteristics of "as a Service":
No integration phase, the service can be immediately activated once the incident resolution procedures are validated by the customer to the SATELLIZ team. Indeed, SATELLIZ applies procedures, more or less complex, previously approved by its customers ;
The 24/7 TaaS service is offered as a subscription, on a flat-rate basis and "all-in". Like the SaaS software subscription, the 24/7 TaaS service is budgeted only according to the number of servers managed, independently of the applications running on them or the number of interventions performed ;
An economical TaaS service based on a "multi-tenant" team: the service is carried out remotely and the entire SATELLIZ team is shared on all the servers of SATELLIZ customers. This hyper-pooling of human resources not only allows economies of scale, but the industrialization of processes that generate quality ;
A contractual SLA (quality of service commitment) is obviously available, guaranteeing customers the responsive time to any incident ;
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By passing the course of the 50,000th incident managed for its customers, and after having passed the course of 5 billion supervision measures carried out each month by its SaaS solution a few months ago, SATELLIZ definitively validates its Cloud monitoring solution 24/7 built on its innovative SaaS + TaaS model.
A 24/7 Cloud monitoring offer in SaaS + TaaS mode, unique on the market.
The monitoring function of any IT system is based on a threefold mission:
the real-time detection of any technical anomaly in the system, an anomaly that generates more or less serious incidents ;
the alert of this anomaly to the teams in charge of the proper functioning of the system ;
the intervention, in order to correct the anomaly, or even restore the service delivered by the system.
A pioneer in Cloud supervision in France, SATELLIZ's offer brings together the 3 monitoring missions, which makes it unique on the market. The alternative offers generally group together missions 1 and/or 2 (case of software players, open source software), mission 3 being the responsibility of the company.
By building a complete offer covering this triple mission, SATELLIZ wins over its customers, who quickly gain access to a “turnkey” and economical solution, and who are relieved of all the operational constraints of 24/7 surveillance.
SATELLIZ's offer is even more attractive as it is compatible with all types of servers and applications, including new generation “on-demand” (IaaS) infrastructures, offered by Cloud players such as Amazon Web Services (AWS), 3DS Outscale… with which SATELLIZ has established technological agreements.
The SATELLIZ offer combines:
A supervision software in SaaS mode, using software technology developed by SATELLIZ, which allows the detection and automatic alert of all types of anomalies (missions 1 and 2), whatever the type of servers and applications, located in the Cloud or somewhere else ;
A 24/7 intervention service, offered in a "Team as a Service" format, which immediately intervenes on a 24/7 coverage, to resolve any anomalies detected (mission 3).
See the article: La Lettre du Cloud