Our Server Monitoring Plans in detail

  

           
  

Basic

Standard

Premium

Enterprise

 
           

Server Monitoring

         

Monitoring of…
. Physical servers
. VM (Virtual Machines)
. Any type of Operating Systems: Windows, Unix, Linux, Mac OS

 

Server Sensors :
. System Sensors
. Process (& Service) Sensors
List of Sensors

Unlimited

Unlimited

Unlimited

Unlimited

 
           

Website Monitoring

         

Monitoring of…
. Internet websites
. Network, Email, FTP services… 

 

Network and Internet Sensors
List of Sensors

2 Sensors/Server

4 Sensors/Server

6 Sensors/Server

10 Sensors/Server  
           

Application & Database Monitoring

         

Monitoring of…
. Applications (Apache, Nginx, Jboss, Tomcat, MemcacheD, Sidekiq, etc.)
. Databases (MySQL, MongoDB, Redis,etc.)

 
Application Plugins
List of Plugins 

2 Plugins/Server

5 Plugins/Server

Unlimited

 

Custom Plugins
List of Plugins

2 Plugins/Server Unlimited  
           

Multichannel Alerting

         
Number of alerts Unlimited Unlimited Unlimited Unlimited  
Customisation of notification policies  
Multi settings setup: time slots, users, multi-channel notification, prioritization, etc.  
policy assignment:
. per server
. per sensor
 
Notification of alerts through Web:
. on monitoring portal
. by email
. by IM (Instant Messaging)
. via Entreprise Social Network  
 
Notification of alerts via Push – iPhone/Android  

Notification of alerts via SMS

Optional Optional  
           

High-Definition Graphs

         
Graphs of Monitoring metrics  
HD (High-Definition) real-time graphs  
HD (High-Definition) delayed-time graphs  
Metrics Definition 5 minutes 3 minutes 1 minute 1 minute  
Metrics Retention 7 days 30 days  90 days 365 days  
           

Dashboard

         
Secured monitoring portal  
View customisation  
Multilingual interfaces, Time Zone management  
Number of users 2 users per 5 servers 2 users per 5 servers 2 users per 5 servers 2 users per 5 servers  
User rights management  
           

Reporting 

         
Automatic activity reports  
Report retention  3 months 3 months 6 months 12 months  
           

Server inventory

         
Inventory of servers  

Public Cloud connectors:
. Amazon  

2 connectors 3 connectors 5 connectors 10 connectors  

Private Cloud connectors:
. Eucalyptus
. VMWare
. Xen 

5 connectors 10 connectors  
Management of instances  
           

Support

         
Webinars Webinar during trial Webinar during trial Webinar during trial,
then regular dedicated Webinar (up to 4x a year)
Webinar during trial,
then regular dedicated Webinar (up to 4x a year) 
 
Online  

Live

 
           

Ticketing module

         
Incidents & Problems  
Maintenances  
Automatic or manual creation of tickets  
Ticket history  
           

Integration

         
API  
Connectors :
. Nagios
. Zabbix
. Kayako, … 
   
           

24/7 Remote Incident Management

Optional

Optional

Optional

Optional

 

Implementation by the customer of Incident Resolution Procedures (IRP) in the monitoring portal

 
Alert reception by SATELLIZ 24/7 24/7 24/7 24/7  

Incident Resolution Procedure (IRP) implementation by SATELLIZ

24/7 24/7 24/7 24/7  
Guaranteed Intervention Time (GTI)  

Personalised follow-up

Optional Optional Optional Optional