24/7 remote incident management

Delegate your alert management to us.
In the event of an incident, we will implement
the Incident Resolution Procedures you provide.

Remote incident management – Key features & services 

Dashboard

 
Implementation of Incident Resolution Procedures (IRP) in the monitoring portal
User access management

Remote incident management

 
Alert reception by SATELLIZ
Incident Resolution Procedure (IRP) implementation by SATELLIZ
24/7 intervention cover
Guaranteed Intervention Time

Service Centre

 
9/5 Service Centre access
. 9/5 service request management
. Change estimation, scheduling & execution
24/7 Service Centre access

Personalised follow-up

Optional 
Customer account manager
Exception management with the Service Centre
Operating reports & follow-up
Documentation repository maintenance