Incident & maintenance ticketing module
Ticket management… handle it effectively.
Incident & problem
Manual or automatic incident ticket creation
Choose whether you want the Satelliz event hypervisor (our robot!) to create an incident ticket automatically for each alert or you prefer to create tickets manually.
You can configure both possibilities as you want, so that incident tickets are created automatically for some alerts whereas you create them manually for others, etc. It is entirely up to you.
Suspend monitoring and alerts when maintenance is to begin on servers and sensors or is scheduled.
Full ticket history
Your tickets and operating events are archived. All your operating information is traced and documented in real time, providing valuable information for later analysis.