Services 24/7 de Gestion d'incidents et d'infogérance Cloud

We keep your Cloud-hosted applications operational.

7 days a week, round the clock.

A full range of 24/7 incident management and outsourcing services.

Services de Supervision

Monitoring Services

Detect all bugs and
receive instant alerts.

We deploy and configure our Monitoring Software on your infrastructure and manage the alerts Option of using your existing tools (VMMs) to keep your systems in place.

24/7 coverage

Résolution d'incidents

Incident resolution

Alert and incident management with max. response time of 15 minutes. 24/7.

The alerts generated by the monitoring system are acknowledged and, in case of incidents, the resolution procedure is initiated in 15 minutes or less. Several possible levels of escalation, involving the client's teams, if necessary.

Coverage 24/7

Administration

Management

Engineers and experts to handle complex incidents and eliminate the causes.

With escalation of incident resolution, complex incidents are resolved on a case-by-case basis. Proactive management of the source problems of incidents and stabilizing of the applications: log management, configurations, security, etc.

Coverage 24/7

Gestion des demandes

Service Request

The current upgrades are carried out quickly, without disturbing the platform.

Statistical analysis of the key indicators and events related to the applications for continuous improvement of every component of the service: management of exceptions, reporting, follow-up and suggested improvements of the SLA &KPI.

Coverage 12/5

Service Management

Service Management

A contact is assigned to you to ensure regular, personal follow-up of the service.

Statistical analysis of the key indicators and events related to the applications for continuous improvement of every component of the service: management of exceptions, reporting, follow-up and suggested improvements of the SLA & KPI.

Covergae 9/5

Professional Services

Professional Services

Our experts will assist you during the phases of installation and major upgrades.

In the case of requests for upgrades that are complex and/or entail risks for keeping the infrastructure operational, our engineers help the client deal with every aspect of the requested upgrade in the Project mode.

Coverage 9/5

Meeting all the needs of
your applications.

We'll assist you with the major upgrades of your infrastructure.

Managing changes to ensure constant compliance with the constraints of availability, peak loads and security.

SIZING OF YOUR INFRASTRUCTURE CLOUD

An essential part of the life of a project in the production cycle, the allocation of resources (CPU, RAM, disc, etc.) made possible by the Cloud infrastructure enables rapid adaptation of the means employed to meet the changing needs.

INCREASING AVAILABILITY

Increasing a platform's availability rate requires redundancy of its component parts, optimizing the Cloud services and possibly using micro-services etc. We can help you do it!

MIGRATION  & CHANGEOVER PLAN

Not only do our services stay with you from one upgrade to the next of your host and Cloud services, but we can easily arrange for a changeover from one Cloud provider to another, with no discontinuity in your application services, and at minimal cost.

“Industrial-scale” 24/7 service 
that respects your organization in place.

Guaranteed Response Time (GRT) of 15 min

When an incident occurs, resolution begins within 15 minutes or less, 24/7.

This response time by our team to any incident is a standard guarantee in our contracts. Any breach of that contractual GRT gives rise to financial penalties.

Industrialized 24/7 service model

Our team works 24/7,
like your applications.

In shifts, our teams work on “standby” in front of the screen, which is the only effective way to handle high-volume streams of alerts.

Unlike certain service providers, we do not work with a system of fines for delays, which, for us, does not meet the needs of an industrialized approach.

Compatible devops

We are flexible and adapt to your organization.

We deploy our services in reliance on your currently existing teams and tools, if any.

Rather than calling your existing setup into question, we enhance it and act as a force for improvement for the future...

Get rid of the 24/7 constraints and focus on your core business.